At LHSC, we are committed to providing equitable, inclusive, and accessible care in a manner that prioritizes dignity, maximizes independence, and promotes collaboration with patients and their families.
Our work in this area is guided by the principles of the Accessibility for Ontarians with Disabilities Act (AODA) Customer Service Regulation and the Ontario Human Rights Code in addition to LHSC's Fundamental Commitment to creating an inclusive and safe environment for Team LHSC, patients and the community by dismantling systems of oppression, discrimination, racism and bias.
Accessibility Features at LHSC
For more information related to about accessible parking, wayfinding and supports for each LHSC site, please visit the web pages below:
- View more information about accessibility at University Hospital
- View more information about accessibility at Victoria Hospital and Children’s Hospital
Interpretation Services at LHSC
LHSC offers free interpretation services for patients. We are committed to providing equitable access to quality safe care for all patients. Removing barriers to communication is one of the ways in which we can achieve this goal and offering patients dignity and autonomy through the use of professional interpreters.
- View more information about Interpretation Services at LHSC
Temporary Disruptions at LHSC
To view a list of disruptions that may impact your experience at LHSC, please visit the Temporary Disruptions web page
- Visit the Temporary Disruptions web page
If you require this information in an alternative format, please contact us at:
Email: inclusionsocialaccountability@lhsc.on.ca
Telephone: 519-685-8500 extension 75905
2024-2029 Accessibility Plan
LHSC is pleased to present our 2024-2029 Accessibility Plan as we continue to make progress in our journey to create a health-care environment where everyone can feel safe, valued and affirmed.
Accessibility Reports
Our latest accessibility reports can be found below. If you would like a copy of a previous report, please contact the Office of Inclusion and Social Accountability.
Reports
Accessibility Policies - Accessibility for Persons with Disability
Considerations for bringing a service animal to LHSC
LHSC supports the right of the individual to be accompanied by a service animal, except where excluded by law. We ask that patients and visitors please have your service animal clearly identified (e.g. identification care, harness, jacket). For the safety of the service animal, the owner is responsible for its complete care (e.g. feeding, bathroom breaks, etc), supervision, and stewardship (e.g. is kept on an appropriate lead) while on the premises. Additional information regarding service animals presence at LHSC is under development. Please contact the Office of Inclusion & Social Accountability by emailing inclusionsocialaccountability@lhsc.on.ca or calling 519-685-8500 ext. 75905 for questions in the meantime.
Use of Personal Assistive Devices
Aligning with our commitment to respecting each person’s dignity and right to independence, LHSC is equipped with assistive devices to empower individuals to receive the care they need. If you require the use of an assistive device, such as a wheelchair, lift, or communication aid and wonder if we have what you need on-site, please contact the Office of Inclusion & Social Accountability by emailing inclusionsocialaccountability@lhsc.on.ca or calling 519-685-8500 ext. 75905.
Share your feedback or report an accessibility concern
At LHSC, we value your feedback and use it to help us improve accessibility across the hospital and make meaningful change for all patients, staff and visitors.
To provide your feedback on accessibility features at LHSC, please contact:
Email: inclusionsocialaccountability@lhsc.on.ca
Telephone:519-685-8500 extension 75905.
If you have any accessibility concerns, please contact one of the Patient Relations Specialists:
Telephone: 519-685-8500 Extension: 58230
Mailing Address:
Patient Relations Office
746 Base Line Rd. E. Suite 200
London, Ontario
N6C 5Z2
Email: accessibility@lhsc.on.ca
You can also provide comments anonymously with our Patient Relations Contact Form [English Version] or Patient Relations Contact Form [French Version].
