Patient Relations

We want to hear from you and we invite you to share your experience. Feedback in the form of complaints, compliments and suggestions helps us to understand what we are doing well and what opportunities we have to improve.

Before contacting Patient Relations, please speak to your health care team. Patients and Care Partners are an important part of caring for patients and we welcome you to ask questions and express concerns about your care or the care of a loved one. Your health care team may be able to resolve your concerns and answer any health care related questions right away. If speaking with your team does not resolve an issue, please feel free to contact us. We are here to help address your concerns.

We check emails and voicemails regularly, between the hours of 8:00 AM and 4:00 PM, Monday to Friday. Our department is closed on weekends and statutory holidays. We try our best to respond to everyone as soon as possible, usually within 2 working days. During very busy times, it may take a little longer. Thank you in advance for your patience.

If you have a question about a hospital bill, please contact the Business Office at 519-663-3146

Ways to Contact Us

By Email:

patientrelations@lhsc.on.ca

Using email is best. It allows you the time to explain your question or concern clearly. We can also make sure we have accurate details and correct spelling of names.

Patient Relations Contact Form:

Open the English Patient Relations Contact Form
Open the French Patient Relations Contact Form

Interpretation and Translation services are available if English or French is not your preferred language. Please email patientrelations@lhsc.on.ca and we will work with you to support interpretation-translation services.

By Phone:

519-685-8500 Extension. 58230

When contacting our office, please:

Speak slowly and clearly and spell the patient’s name.
Share the patient’s name, date of birth, and location of concern, for example, Victoria Hospital.
If you are not the patient, please provide your name, the reason you are contacting Patient Relations and your contact information including your telephone number and/or email.