Virtual Care Appointment Information for Patients & Caregivers

What are virtual care appointments? 

Virtual care appointments are healthcare appointments where you connect with your healthcare provider by phone or video using a smartphone, tablet or computer. 

Why use virtual care appointments?

• Save time and money: less time off work and lower costs for things like travel and childcare
• Increase access: helps people in communities where services might not be available
• Help for caregivers: Makes it easier for those who support others to join the appointment
• Accessibility: Can benefit people with mobility, auditory, sensory, or language barriers
• Reduced exposure: Less risk of catching infections 

How do I get access to a virtual care appointment?

Check with your healthcare provider to see if a virtual appointment is right for you. Virtual care isn’t the best option for everyone or every situation, and not all providers offer it. Talk to your provider about what you prefer and explore your options. 

When might a virtual care appointment be useful?

• Follow-ups where no physical exam is needed
• Mental health appointments
• Reviewing test results or specialist reports
• Group education or exercise programs
• Urgent care needs that can be addressed virtually 

When might virtual appointments not be the best option?

• When a physical exam is needed
• If a procedure needs to be done in person
• Based on your personal comfort or preference 

What supports are available for virtual care appointments?