Non-Emergency Medical Assistance Options:

First, call your family doctor, nurse practitioner or their on-call service. If they are not available or you do not have one, consider visiting a walk-in or urgent care clinic.

Please note that the Urgent Care Centre may also be experiencing high patient volumes but remains the appropriate level of care for many non-emergency concerns.

Virtual Urgent Care might also be appropriate for you (or a family member) if you have a medical issue that is NOT life-threatening but requires urgent medical attention and you’re unable to access timely care through a primary care provider. Adult and paediatric appointments are available.

For health-related advice from a Registered Nurse available 24/7 call Health 811 (formerly TeleHealth Ontario) at 1-866-797-0000.

Free Rapid Antigen Tests (RATs) are available at grocery stores and pharmacies throughout Ontario. COVID-19 PCR testing continues to be available by appointment for eligible individuals. COVID-19 antiviral treatments are available in the community for free by prescription to those with COVID-19 who are at a higher risk of severe illness and hospitalization due to COVID-19.

For serious medical injuries and conditions, do NOT delay seeking care. Call 911 or go to your nearest Emergency Department.

Frequently Asked Questions (FAQ)

Disclaimer and Terms of Use

London Health Sciences Centre (LHSC) Emergency Department wait times displayed on this website are based on an estimation provided by our health information system. These wait times are intended to be used for general information only and does not constitute medical advice.

Please be advised that due to changing circumstance and patient care requirements, the wait times can change significantly and immediately, without warning, and therefore are not guaranteed. Upon arrival, patients will be prioritized based on the severity of their illness or injuries, with critically ill or injured patients assessed and treated in priority sequence. Due to changing demands in Emergency Departments, these wait times may not be the time you will need to wait once you arrive at the Emergency Department. This means that your own wait time may be more or less than the time displayed on this website. The provision of the wait times on this website are not medical advice or a recommendation of one Emergency Department over another.

If you require serious medical attention, go to your nearest Emergency Department. For life-threatening, time-critical emergencies, call 9-1-1.

LHSC makes reasonable efforts to ensure information is accurate at time of posting, however makes no representations or warranties of any kind (express or implied) regarding the accuracy and/or appropriateness of the information on this website. LHSC disclaims all liability, claims, actions, demands, damages or suits, whatsoever, arising from any person's use of this website, including any decisions made about their personal health as a result of using this website.

In no event will London Health Sciences Centre, its agents or employees, be liable to you or anyone else for any decision made or action taken in reliance on the information contained in this website. Any reliance you place on such material is therefore strictly at your own risk.