Patient Relations
We want to hear from you and we invite you to share your experience. Your feedback helps us understand what we are doing well and what opportunities we have to improve.
Before contacting Patient Relations, please speak to your health care team. We welcome you to ask questions and express concerns about your care or the care of a loved one. Your health-care team may be able to resolve your concerns and answer any care related questions right away. If speaking with your care team does not resolve an issue, please feel free to contact us.
Do you have a question or concern?
We are here to help address your concerns. We check emails and voicemails regularly, between the hours of 8:00 AM and 4:00 PM, Monday to Friday. Our department is closed on weekends and statutory holidays.
If you have a question about a hospital bill, please contact the Business Office at 519-663-3146.
By Email:
Using email is best. It allows you the time to explain your question or concern clearly. We can also make sure we have accurate details and correct spelling of names.
Patient Relations Contact Form:
Interpretation and Translation services are available in English or French is not your preferred language. Please email patientrelations@lhsc.on.ca and we will work with you to support interpretation/translation services.
By Phone:
519-685-8500 ext. 58230
When contacting our office, please:
Speak slowly and clearly and spell the patient's name. Also provide the patient's date of birth and location of concern. For example, Victoria Hospital, emergency department.
If you are not a patient, please provide your name, the reason you are contacting Patient Relations and your contact information including your telephone number and/or email.
Mail:
Patient Relations Office
800 Commissioners Road East
PO Box 5010, Stn. B
London, Ontario
N6A 5W9
Sharing a compliment
LHSC's Great Moments program provides an opportunity for patients, family members and loved ones to acknowledge members of Team LHSC for their outstanding care.
Our goal is to recognize the individuals and teams that go the extra mile to create 'great moments' for all those within the walls of LHSC.
To acknowledge a staff member, physician, volunteer, patient partner, or learner for providing an exceptional experience to you or a loved one, please fill out our short form.
Learn more about the Great Moments program.
