Patient Information

Patient Registration

At University Hospital, use the main entrance and take an immediate right turn to find Patient Registration. At Victoria Hospital, Patient Registration is located on the second floor of Zone B, above the main entrance. Admitting times are assigned in relation to your procedure.

To inquire about a patient’s room and/or telephone number, call the Patient Information Desk at 519 663-3163.

Patient Identification

While you are receiving care at LHSC, you will be asked questions to help us know who you are. Staff are required to do this, even if they know you, to be sure you are receiving the correct care and treatment. This will happen many times over the course of your care because it is essential for your safety.

When you are admitted to the hospital or are in for a procedure, you will be given an identification armband which contains important information and must be worn until you leave the hospital. If you lose or damage your armband, please ask your health-care provider for a replacement. Check that the information on your armband is correct.

Expect your health-care team to check this information before giving you medications or blood transfusions, taking blood samples or other tests, or performing procedures. They will also ask you to tell them your name or birth date.

Do not hesitate to tell the person providing your care if you think they have confused you with another person. At LHSC, we are committed to providing you with safe, high-quality care and confirming your identity is an important part of that promise.

Patient Telephones

Patient telephones are available for local and toll-free calling for no cost. We support and encourage patients to use their own cell phones to make phone calls and keep in touch with family and friends. We offer a patient entertainment site where patients can watch live Rogers TV for free and access your own streaming services (with your own account).

Effective September 1, 2023 LHSC will no longer offer traditional in-room television rental services in B zone and C4, D4. All other areas will have in-room television services removed later this Fall.