Important Contacts

When to call for help

Please have your MyChart number ready before calling.

If you are experiencing any of the following medical emergencies, call 9-1-1.

• New seizures or convulsions
• Chest pain
• Bleeding that will not stop
• New, worsening or sudden difficulty breathing
• Stroke symptoms - facial drooping, new slurred speech or new weakness on one side of the body
• Loss of feeling or movement in your arms or legs

**If you have a fever of 38^o C or higher when you are on drug therapy, follow the instructions on your fever or immunotherapy card.

Call the Telephone Triage Nursing (TTN) line or CAREchart@home after-hours nursing line if you have any of these changes in your condition:

• Increased pain
• Any unusual, strong, or new pain, especially in the spine
• Trouble emptying your bladder 
• Vomiting that lasts more than 1 day (24 hours)
• Sudden onset or severe headache pain
• Diarrhea lasting more than 2 days (48 hours)
• Nausea lasting more than 2 days (48 hours), even after taking anti-nausea medicine
• Cankers or sores in your mouth that are causing difficulties with eating or drinking
• Constipation lasting for 2 days (48 hours) even after using laxatives
• Confusion and/or increased sleepiness
• Sudden swelling or pain in your arms or legs
• Arms or legs suddenly feel hot or cold to the touch

Before you call, please have the following ready:

• Your name (patient’s name)
• A phone number where you can be reached. Your voicemail greeting must 
  include your name and/or phone number for staff to leave a message
• Your chart number 
• The name of your nurse and oncologist

If you cannot contact the telephone triage nurse, call your family doctor or Telehealth Ontario’s toll-free phone number at 1-866-797-0000. If it is an emergency, go to your nearest Emergency Department or call 9-1-1. 

My condition has changed. What do I do?

If you are calling about symptoms or a change in your condition during business hours, call 519-685-8600 to talk to a nurse (press ‘1’ for patient, then press ’3’ for TTN). If you are calling after hours, you should call 
CAREchart@home after-hours nursing line at 1-877-681-3057. These lines are very busy. Please stay on the line until your call is answered.

The Clinic Services and Triage Nursing Line phones are answered Monday to Friday from 8:30 a.m. to 4:00 p.m. The office is closed from 12:00 p.m. until1:00 p.m. daily. If it is after hours, a weekend, or a holiday, call CAREchart@home or your family doctor. In an emergency, go to the nearest Emergency Department.

Can a family member call on my behalf?

To protect your privacy, we need your permission to speak to a family member about your care. If you wish to choose one family member as your spokesperson, please give us their name. 

Who do I call if I need to change an appointment?

You may need to change an appointment because of an unexpected illness, personal emergency or bad weather. If this happens, please call 519-685-8600 as soon as possible. Press ’2’ to change your appointment.

Can I reorder my medication by phone?

If you have a refill on your prescription and your prescription was filled at the Verspeeten Pharmacy, you can reorder your medicine by calling 519-685-8606. The Pharmacy is open from 9:00 a.m. to 5:00 
p.m., Monday to Friday. If you do not have any refills left, you must call the Triage Nursing Line to order more.

Medicine prescribed by your oncologist may take 3 business days to reorder. Please keep track of your medicines so that you do not run out. 

Please give your nurse 72 hours (3 days) to call the Pharmacy.

Important Contacts