The person identified as the substitute decision maker for each patient will be mailed a feedback form shortly after each patient's discharge. Please help us to provide quality care by completing this evaluation form when you receive it. If you would like to speak to someone about your CCTC experience, please contact the Coordinator in CCTC (extension 54990) or the CCTC Manager (extension 53328).
In person:
Ask to speak to the Charge Nurse or Coordinator.
Electronically:
Provide your feedback in the moment electronically and anonymously
At discharge:
Following discharge from CCTC, patients will have a follow-up visit by our Critical Care Outreach Team (CCOT). A patient feedback form will be given to discharged patients who are able to respond.
At the time of discharge, family members may be asked to complete an online anonymous questionnaire.
